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Business Process Services
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Modern AI-integrated insurance BPO operations

The playbook for growth is being rewritten. We believe the future belongs to the modern enterprise that embraces AI-integrated insurance business process services—a business that can anticipate and act instantly to boldly seize opportunities amid rapid change.
We help clients rethink how they create value, innovate and grow by combining business and process expertise in insurance BPO with intelligent digital platforms to optimize business operations.

Business outcomes and strong ROI with insurance BPO

20% 

lower costs per policy

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600% 

faster claims processing

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1.5

second automated response time

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$500

million in reduced claims costs

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20%

shorter call length and costs

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AI-powered operations built for what's next

Intuitive experiences, game-changing efficiency and insurance BPO innovation

We help clients modernize operations through next-generation business process services and automation. Combining technology, data and innovation, we drive greater productivity, new growth opportunities and intuitive experiences for customers and employees.

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Rising above uncertainty

Modern operations help organizations reduce costs, unlock growth and respond to change with greater speed and insight. By balancing efficiency and innovation, businesses can scale faster and stay ahead in uncertain markets.

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Insurance business process services and automation services

Digital life and annuity

Deliver great experiences to policyholders and prospects while improving quality, reducing costs and transforming operations performance.

Cognizant® Digital Property & Casualty

Transform property and casualty operations and technologies with multichannel CX strategies that reduce operating costs and improve efficiency.

Policy administration support

Transform policy administration operations,  driving revenue growth and increasing efficiencies.

Cognizant® Workers Compensation Care Analysis

Improve your workers compensation loss ratio with better control over medical benefits.

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Claims management

Modernize claims operations, from first notice of loss (FNOL) to assessment, claims adjudication, subrogation, reserve management and payments.

Intelligent automation services

Get your business future-ready with industry-aligned IT and process automation solutions.

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Cognizant Neuro® Business Processes

Simplify and accelerate automation adoption, integrate and orchestrate resources and see returns faster.

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Finance and accounting

Generate new business value from finance and accounting.

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Omnichannel customer care

Deliver the intuitive experiences customers demand.

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Marketing operations

Increase speed, efficiency and insights; get better marketing ROI.

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Business ops to accelerate scale

Grow digitally native scale-ups and new revenue streams at the speed of ideas.

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Employee experience enterprise services

Find out how you can deliver persona-based employee experiences at scale.

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Insights

Reinforcement before autonomy

This white paper, co-authored by leaders from Cognizant and our strategic partner and client, Venbrook, explores strategic approaches towards AI autonomy in insurance industry.

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AI-Powered FNOL and Damage Assessment

This whitepaper explores how AI can modernize FNOL and damage assessment to make insurance claims faster, smarter, and more human‑centric.

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Endorsements reimagined: Agentic AI for the future of policy servicing

Agent-based AI automates insurance policy endorsements, speeding midterm changes, reducing manual effort and cutting costs. Delivers faster turnaround, improved customer satisfaction and future-ready features.

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Intelligence at scale: How Agentic AI Is reinventing Investment Research

Explore how Agentic AI is transforming investment research with faster, more accurate and scalable insights.

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Reinforcement before autonomy

This white paper, co-authored by leaders from Cognizant and our strategic partner and client, Venbrook, explores strategic approaches towards AI autonomy in insurance industry.

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What customer preferences reveal about the future of AI in insurance

New AI tools mean new savings, profits and growth for insurers.

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The enterprise guide to agentic AI

This white paper provides a comprehensive framework for enterprise Agentic AI adoption.

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From bots to brokers: How AI is transforming insurance

New AI tools mean new savings, profits and growth for insurers.

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The three main drivers of insurance platform modernization

To keep pace with digital natives, insurers need IPM now—so they can automate wisely, bolster UX and cut OpEx.

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With claims and costs on the rise, insurers turn to AI

AI can cut costs and personalize experiences for insurers. 

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Gen AI: what financial and insurance execs need to know

By understanding the opportunities and risks of generative AI, financial institutions and insurers can take the first steps toward benefiting from this powerful technology.

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Modern Business Operations

Explore our modern business operations

AI business accelerators

Speed your adoption of AI and Automation using our pre-configured solutions for business operations

AI Model Training Data Services

Identify the right AI opportunities, prepare high-quality data, and train, validate, build and deploy models with human oversight

Take the first step

Serving customers by looking forward as well as back is a big promise, but the power of today’s new digital capabilities in insurance business process services is vast and growing.

Let’s talk about how digital can work for your business.